CNBC's Maria Bartiromo discusses the day's top business and financial stories, and looks ahead to tomorrow's Closing Bell.
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Source: http://video.msnbc.msn.com/cnbc/46800771/
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Queen Elizabeth marked 60-years on the throne with a Diamond Jubilee address at Westminster Hall where she praised England's resilience and noted the support of her family. ITN's Tim Ewart reports.
By msnbc.com news services
Britain's Queen Elizabeth celebrated 60 years on the throne Tuesday with a fanfare-filled address to Parliament in Westminster Hall.
The 85-year-old queen addressed both the House of Lords and the Commons, an honor reserved only for monarchs and the most illustrious visitors.
"Since my accession, I have been a regular visitor to the Palace of Westminster and, at the last count, have had the pleasurable duty of treating with 12 prime ministers," said the queen, drawing laughter from an audience that included the latest three: Tony Blair, Gordon Brown and David Cameron.
She also said a constant in her life has been her husband, Prince Philip.
The queen made similar speeches in parliament to mark her Silver Jubilee in 1977 and her Golden Jubilee in 2002.
The main celebrations of her Diamond Jubilee weekend will be held June 2-5.
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[ [ [['Seeking to elevate his candidacy back to a general', 8]], '28660934', '0' ], [ [['The tragic story of Trayvon Martin', 4]], '28647343', '0' ], [ [['Karzai will get a chance soon to express', 8]], '28630306', '0' ], [ [['powerful storms stretching', 8]], '28493546', '0' ], [ [['basic norm that death is private', 6]], '28413590', '0' ], [ [['songwriter also saw a surge in sales for her debut album', 6]], '28413590', '1', 'Watch music videos from Whitney Houston ', 'on Yahoo! Music', 'http://music.yahoo.com' ], [ [['keyword', 99999999999999999999999]], 'videoID', '1', 'overwrite-pre-description', 'overwrite-link-string', 'overwrite-link-url' ] ]
Source: http://news.yahoo.com/glencore-partners-agree-6-2-billion-deal-buy-131957586.html
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Written by admin on Monday, March 19th, 2012 ( Start discussion )
Tags: Available, Customer, Demand, from, Mastery, Service, Technologies, Training
Novi, MI (PRWEB) March 16, 2012
Mastery Technologies has expanded its catalog of workplace training to include business-skills content from the most respected brand in customer service training, Telephone Doctor. Seven of the first courses, now available in Masterys Video On Demand, focus on specific customer service skills imperative to service providers in any industry.
The importance of customer service is well known to most organizations and recently the media has drawn more attention to the need for careful hiring and training of customer service professionals. US News reports the customer service profession will see significant job growth in the next decade based on a Bureau of Labor Statistics projection that 338,400 customer service jobs will need to be filled by 2020. In addition to training customer service representatives on products and services, companies also need to provide basic skills training to ensure their corporate service standards are met.
I love how Nancy Friedmans coaching and the video dramatizations engage the learner, keeping them entertained while providing the skills needed to use these best practices on the job, says Bill Marker, President of Mastery Technologies.
Masterys robust course selection includes titles such as Business Friendly Customer Service and The Service Mentality that set the tone for an organizations service culture; a defined service point of view sets a higher standard for the organizations representatives. Additional skill-specific courses such as Essential Telephone Skills and Proactive Customer Service impart the needed knowledge and tools for customer service representatives to uphold the service culture.
Each course includes rich video content, a leader guide for the organizations trainer, a participant guide for the employee, and an interactive quiz to confirm the learners acquisition of knowledge and reinforce the concepts they should apply on the job. All seven of these titles are now available online on any of Masterys web sites:
The Service Mentality: 7 Characteristics of Excellent Service Providers
Five Forbidden Phrases (3.0)
Six Cardinal Rules of Customer Service (3.0)
Proactive Customer Service (3.0)
Essential Telephone Skills: 10 Core Skills to Delivering Excellent Service Over the Phone
Business Friendly Customer Service
Influencing The Interaction: 6 Practices for a More Satisfying Customer Experience
About Mastery Technologies Inc.
Mastery Technologies, founded in 1974, has partnered with leading video content providers to co-produce the largest interactive multimedia training library available to the workplace health, safety and environmental marketplace. Today, Mastery is extending their model to encompass all areas of workplace training. Mastery has helped thousands of companies develop greater competency and have created safer and secure workplaces. By expanding the scope of training Mastery believes it can enhance customer benefits, and help build more successful and effective organizations. Masterys ultimate vision is to help reach every working individual with quality training.
Source: http://www.cheshireportablebuildings.com/?p=63
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Oh, those fabulous 15s.
Did they leave your bracket in shambles? Join the club.
And sit back and enjoy this one. Because 10 ? or 15 ? years from now, they still might be talking about Friday the 16th as the day the 15s rose up and produced one of the greatest episodes in NCAA tournament history.
First, 15th-seeded Norfolk State knocked off Missouri. Later, another 15, Lehigh, beat Duke. And, just for good measure, No. 13 Ohio beat Michigan 65-60, making this the first time that three teams seeded 13th or higher all won on the same day.
"We messed up some brackets! We messed up some brackets!" Norfolk senior Kyle O'Quinn exclaimed after he spearheaded Norfolk's 86-84 upset over Missouri. And then, in a moment of exhilarated candor: "We even messed up my bracket."
He didn't know the half of it.
Because while the Norfolk celebration was winding down, Lehigh ? enrollment 4,700 and based in Bethlehem, Pa. ? knocked off a team you might have heard of: Duke. Final score, 75-70.
Before Friday, there had been a total of four 2-15 upsets since the bracket was expanded to 64 teams in 1985. After Friday, there are six.
"I told them they needed to suspend disbelief," Lehigh coach Brett Reed said. "Because there are so many naysayers, so many prognosticators."
None of them could have guessed this. And, in fact, none of them did.
According to ESPN, there were 4,728 perfect brackets out of 6.45 million early in the day before the upsets began. After: Not a single one.
But this day was about more than the brackets and office pools that drive so much of the madness each March.
There's another element to it: America loves an underdog.
When Michigan plays Ohio State, millions of fans watch, thousands of alumni show their passion and bragging rights are on the line. But there's nothing too cute and cuddly about watching two behemoth powerhouses collide.
Now, when Michigan plays plain ol' Ohio? That's a different deal. That's a chance for everyone outside of Ann Arbor to pull for the little guy ? a chance for sports fans to watch five players who didn't wind up at the big school have their day on the floor with five who did and see how things really stack up.
"This game will take you to incredible highs, and it will also take you to incredible lows," Duke coach Mike Krzyzewski said. "That's the name of the game, and today is one of those incredible lows."
A day like this seems all the more fitting this year ? one that's been plagued by scandal, conference-shifting money grabs and a general sense that college sports don't have much to do with college anymore.
Make no mistake ? the NCAA certainly doesn't put on the best tournament around for free. It's a $10.8 billion enterprise, bankrolled by CBS and its partners ? an enterprise that feeds directly into many of the problems that won't go away.
But those five guys on the floor for Norfolk State or Ohio or Lehigh ? well, on days like this, it's hard to imagine they're part of those problems.
Coming up, they'll try to become the "Next Small Thing" in college basketball.
They'll hope to follow the lead of underdogs from Final Fours past ? Butler or VCU or George Mason.
How did those teams get there? Maybe Lehigh forward John Adams put it best. "We thought we could match up very well against them," he said after the win over Duke. "We all believed it, and we showed it on the floor. Everybody bought into that idea. And the rest is history, as they say."
Source: http://news.yahoo.com/norfolk-state-lehigh-lead-memorable-day-upsets-024640114--spt.html
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Source: http://asics.lateststyle.org/2012/03/17/prada-buy-recreation-and-sports-mountain-biking-ar/
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